The recipient will get an email about the transfer, and they’ll need to create an AXS account (if they don’t have one yet) to complete the ticket transfer. After that, the tickets will be theirs to use with the AXS app.
How will I know if my transfer was successful?
Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED.
How do I accept Transferred Tickets from someone?
If you already have an AXS account, the tickets will be transferred to your account automatically. If you do not have an AXS account, you’ll receive an email with instructions to create an AXS account to claim the tickets that have been transferred to you.
Once I have downloaded the AXS App and have an AXS account, do I have to accept the transfer every time? Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually).
Can seats be transferred to someone who doesn’t have an AXS account?
Yes, but they will need to create an AXS account to claim the tickets. They’ll also need to download the AXS app. When it’s time for the event, they can open the app to show their tickets on their phone.
Can I cancel a transfer?
If your friend already has an AXS account, the tickets will be transferred instantly. Otherwise you have until your friend creates an account to cancel the transfer. Remember, your friends can always transfer tickets back to you.
Selling your Tickets
What is AXS Official Resale and where do the tickets come from?
AXS Official Resale is the safe and easy way to buy and sell AXS tickets with other fans. When fans have tickets they can’t use, they can list them for other fans to buy. Buyers get 100% valid and authentic tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. If available, you’ll see the option to get tickets with AXS Official Resale on the event page.
AXS Official Resale is the best way to sell your digital tickets because it is the official marketplace endorsed by The Pabst Theater Group. Tickets purchased through unofficial sources (such as third party ticketing sites) may not be valid.
How to sell your tickets:
1. Click the Sell button next to the event in your AXS Account.
2. Select the tickets to sell, and then set your price and selling options.
3. On the Review page, click the List Tickets button to complete your ticket listing.
When your tickets sell, you’ll receive an email informing you of the sale. The tickets will be delivered to the buyer automatically. You’ll be able to transfer money to your bank from your account on AXS.com.
How do I know if I can sell my tickets?
If you see a Sell button next to your tickets in your account, you can sell them. It’s up to the specific artist and/or their management if you can sell tickets or not.
When I sell tickets, do I have to deal with the buyer?
Never. AXS handles payment and delivery so buyers and sellers never interact with each other. Buyers get the tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit.
When does a ticket listing expire?
When listing tickets, you decide how long your listing will be available for others to buy. You can remove your listing at any time (as long as the tickets haven’t sold).
How do I remove a listing?
1. Sign into your AXS Account and click Listings
2. Choose a listing and click Retract
3. Click yes, retract now.
Your tickets will no longer be listed for others to buy.
When I buy tickets through AXS Resale, do I have to interact with the seller?
Never. AXS handles payment and delivery so buyers and sellers never interact with each other. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit.
What if a show is sold out?
As long as there are people who have tickets to sell, AXS Official Resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets. AXS is the official ticketing source for The Pabst Theater Group and tickets purchased outside of AXS or www.pabsttheatergroup.com may be fraudulent.