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What happens if a show is postponed or cancelled?

If a show is postponed or cancelled we contact all purchasers who gave us contact information. In the event of a postponement, all tickets purchased will be valid for the new date – no exchange required. If a show is cancelled those who purchased tickets through our official channels are entitled to refunds. Those who paid with charge cards will get the refunds processed automatically to the card used for purchase – there is no need to contact us. Those who paid with cash should contact the box office by emailing tickets@ptglive.com to discuss refund options.

What is AXS Mobile ID?

See our AXS Mobile ID (digital tickets) Frequently Asked Questions

I can't find my tickets. What should I do?

If you ordered tickets through an official channel such as our website, phone lines, or box office and are eligible to have the tickets mailed or to pick them up ahead of time we can reprint your tickets at any time. Give us a call at 414-242-8200 or stop by a box office with the photo ID of the purchaser and the charge card used to make the purchase.

Do I need a parking voucher to enter the parking structure?

Yes, you will need to display your parking pass on your dash for the duration of the time you are parked in the structure.

Do you have a lost and found?

Yes – please email us at lostandfound@ptglive.com along with your name, item details, and the show/venue it was lost at and we will try to reunite you with your belongings. Lost items will be held for no longer than 30 days. We are not responsible for lost or stolen items.

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