Frequently Asked Questions

Tickets for any of our shows may be purchased on our website, through AXS.com or by stopping in person at the venue box offices during our normal operating hours.

***Please note: contact information collected from the purchaser at the time of ordering tickets may be used to inform the purchaser of show/ticket updates or special offers that become available; this communication may be via email, by SMS/text messaging, or by phone.

• The Riverside Theater box office is open Tuesday-Friday from 12pm - 6pm, and starting at 12pm on weekend event days.
• The Miller High Life Theatre box office is open on event days only starting at 12pm.
• The Pabst Theater, Turner Hall Ballroom and Vivarium box offices open two hours before the start time for each performance.

AXS Official Resale is the safe and easy way to buy and sell AXS tickets with other fans. When fans have tickets they can’t use, they can list them for other fans to buy using the AXS Resale feature. Buyers get 100% valid and authentic tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. If available, you’ll see the option to get tickets with AXS Official Resale on the event page.

Purchasing tickets on AXS Resale is safe and the tickets are guaranteed to be legitimate. Prices for tickets listed on AXS Resale may exceed face value - these ticket prices are not set by the venue, the artist/artist management or by AXS. Tickets listed on AXS Resale are priced by the original ticket purchaser.

For more information on how to sell your tickets using AXS Resale, please see the information and instructions available on our AXS Mobile ID page.

When I buy tickets through AXS Resale, do I have to interact with the seller?
Never. AXS handles payment and delivery so buyers and sellers never interact with each other. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit.

What if a show is sold out?
As long as there are people who have tickets to sell, AXS Official Resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets. AXS is the official ticketing source for The Pabst Theater Group and tickets purchased outside of AXS or www.pabsttheatergroup.com may be fraudulent.

***AXS Resale may not be available on all events or may not be available unless an event is sold out.

• Make sure you are signed into your AXS account before purchasing tickets to speed up the checkout process.
• Join the queue on the ticket link prior to the official start time of the presale or onsale you are interested in. (Everyone waiting in the queue has the same chance to purchase tickets whether they have been waiting in the queue for 30 minutes or 3 minutes.)
• When purchasing tickets for a high demand reserved seat show, you may have better luck selecting 2-3 rows back from where you are seeing open seats available as many people are likely clicking on the best available seats at the same time.
• If you have been shopping around for the best available seats and the online system misidentifies you as a bot, try clearing your cache and restarting your browser before trying again.
• Some shows are extremely popular and highly anticipated. These events may have literally hundreds, or even thousands of people who want to get tickets right away when they go on sale. The ticketing system processes requests in the order received, but when so many orders are submitted at the same time the difference between getting tickets and not getting them can be a fraction of a second.

• We often offer password-protected advance purchase opportunities to our eMembers before tickets go on sale to the general public.
• To become an eMember, click on the eMembers button on the top of this page. We send a unique password for each new show via email to allow advance purchase of tickets prior to the public onsale.

• You should only purchase tickets from the official Pabst Theater Group website, AXS.com, or the artist's official website.
• We do not encourage our tickets to be resold on any website outside of our ticketing provider, AXS. Tickets that are priced above face value and listed on other websites may be fraudulent.
• Many other websites try to sell tickets without our venues’ and our artists’ authorization. They’ll use our information, logos, charts, and photos of our venues to try to trick buyers into believing that they are selling actual tickets to our shows. Unfortunately, many of these sellers are unscrupulous and are not even selling valid tickets.
• The Pabst Theater Group is not liable for invalid tickets purchased via third-party ticketing sites, auction sites, classifieds, or any ticket broker.

For most of our reserved seating (assigned seating) events, you will be able to select your own tickets from the seating chart and decide based on available seats. When choosing your seats, please take note of the location of the stage.

Seats that are selected by a potential purchaser become temporarily “locked” in a shopping cart and no one else has access to them while they are in this pending status. If the shopping cart times out before the transaction is completed, those tickets open back up for someone else to select.

We do not allow refunds or exchanges on purchases. Refunds are only available for events that have been cancelled.

The shopping cart time limit is in place to allow everyone the best chance at purchasing tickets. If an order is not completed within the time provided, the tickets are released for someone else to select. The time limit is based on the normal amount of time it takes to complete a transaction, plus an extra cushion for reviewing your order and purchase options.

Some artists ask us to enforce a ticket purchase limit. However, we are often able to sell discounted tickets to larger groups (usually groups of 10+). For more information on Group Sales please contact us at groups@ptglive.com.

We reserve the right to decline or cancel suspicious purchases or orders above the ticket limit for any given event.

Please check the event page for your specific event for the minimum age requirement prior to your purchase of tickets. For most events, all children who have reached their second birthday require a ticket to gain admittance to our venues. Any child who has yet to reach their second birthday does not require a ticket, however, must sit on a parent or guardian’s lap and they may not occupy their own seat.

Please note, that for certain children’s events, all children who have reached their first birthday may require a ticket.

For most of our events there is an Historic Preservation Fee ($1 - $4.75) added to each ticket to go towards the maintenance and preservation of our historic venues. Additional service charges apply to tickets purchased online/phone. The service charge is roughly 17% of the ticket face value, per ticket. Tickets priced $12 or lower do not have service charges. Service fees can be avoided by purchasing your tickets in person at the box office. Please check our hours of operation before stopping by the box office.

• General Admission means that seating or standing areas are not assigned and are filled on a first-come, first-served basis (like in movie theatres).
• Having a ticket for a general admission event guarantees that you’ll be able to attend the event, but it does not guarantee where you will be standing/sitting.
• Due to fire code and capacity restrictions, different levels/areas at each venue may close after the maximum number of patrons have entered those levels/areas.
• Patrons who arrive closer to door time, rather than the start time, for a performance will have a better chance of gaining access to areas closer to the stage and first floor levels.
• You are welcome to line up prior to the scheduled door time, but we ask that you please be respectful of our neighbors.

• If you are selecting seats and you see certain seat locations are labeled as obstructed, it means the production and stage setup for every show can be different. We often don’t know ahead of time the size or placement of the speakers. In these situations, we label the seats as obstructed because there is a potential that there could be sightline issues that won’t be confirmed until the night of the show. However, in most cases, these seats are not obstructed.
• For events that feature a large screen (such as a film screening) the seats that are labeled as obstructed are more likely to have sightline obstructions pertaining to the screen itself. However, the portion of the event that takes place on the stage (such as musicians, hosts/speakers/etc.) are usually not obstructed.

• Latecomers will be seated but may be asked to wait in the lobby until the house manager and/or ushers deem it’s an appropriate time to enter the theater.
• If you have any seating questions or concerns during the performance, please talk to an usher or the box office.

Purchase a Quick Pass for every member in your party.

When you arrive at the venue, simply ask our venue staff to be directed to the
dedicated Quick Pass entrance!

These will be scanned off the AXS mobile app, and your event tickets will be scanned
immediately after. Please have both Quick Pass and ticket ready.

Experiencing difficulty or need assistance? Please contact the box office at
tickets@ptglive.com or 414-242-8200

Your Quick Pass allows you to bypass the regular entry line upon arrival to the venue.

Yes, you can transfer your passes. Please note, all Quick Pass holders MUST have a
separate ticket for entry. No exceptions.

You will need to have the AXS mobile app installed. Make sure you are logged into the
same account used to purchase the tickets. Please reach out to the box office if you are
experiencing difficulties with the app.

Quick Passes are available for sale online only.

You can purchase a Quick Pass when buying your tickets, or purchase it separately
online. To buy it separately, find your event and click Buy Tickets. If Quick Passes are
available, you will see it on the ticket page, labeled Quick Pass.

There is a limited quantity for each show.

Not all shows have a Quick Pass. As we roll out this new perk, keep your eyes peeled for
additional Quick Pass announcements for Pabst Theater Group events!

• If a show is postponed or cancelled we will contact all purchasers who have provided contact information.
• If an event is cancelled, purchasers who ordered tickets through our official channels are entitled to a refund. Those who paid with charge cards will get the refunds processed automatically to the card used for purchase – there is no need to contact us. These refunds are usually processed within 30 days. Those who paid with cash should contact the box office at tickets@ptglive.com to discuss their refund options.
• In the event of a postponement, all tickets purchased will be valid for the new date – no exchange required.

• Mailed Tickets
  • Mailed tickets are sent to any Wisconsin state address or any address in Northern Illinois within two weeks of your purchase.
  • We will not mail any tickets out of state except to Northern Illinois.
  • Express shipping is also available. Express orders are shipped on the first business day after purchase and typically arrive within two business days.
• Will Call
  • Will Call tickets are held at the box office. A photo ID is required to pick up your tickets. You may pick up your will call tickets during regular box office hours or beginning 2 hours before showtime.
  • We DO NOT allow third-party name changes. Only the original purchaser may pick up the tickets
  • If you purchased tickets through Groupon, your will call order will only be ready 1 hour prior to the show. Advanced pickup is not available for these tickets.
• AXS Mobile Tickets
  • AXS Mobile tickets are available only for tickets purchased through the AXS ticket system and are viewed using the AXS app on your smartphone.
  • The AXS app allows you to buy and manage your ticket orders all within the app, so it’s easy to keep track of all your purchases.
  • AXS Mobile tickets may be transferred to another recipient either using the AXS Mobile app or through SMS. Please note: some events may have a Transfer Delay which means the original purchaser may not transfer their tickets until the transfer delay period has ended closer to the show date.
  • AXS Mobile tickets use dynamic barcodes for added security and cannot be printed onto paper or duplicated.

We will reprint lost tickets for the original purchaser at no additional charge. The purchaser should stop by the box office with their photo ID and the charge card used to make the purchase.

If you have a specific question regarding a ticket order placed through the fan club or artist page, you will need to go through the point of purchase. Most Fan Club ticket orders are only available as Will Call pick up at our box office on the night of the show, with a photo ID.

Unless there’s a specific ticket type involving a meet and greet for sale, we can’t guarantee whether a performer will choose to greet fans before or after a performance. Check the event page for details on any VIP ticket options.

Almost all tickets on AXS Mobile are transferrable, however for some shows a Transfer Delay is enabled at the request of the artist. A Transfer Delay prevents ticket holders from transferring their tickets until closer to the show date. When a Transfer Delay is lifted varies depending on the show - this could be 1 day prior to the event or 1 week prior to the event.

Note: Items like merchandise, VIP package elements, or ticket insurance that were added onto the original purchase or included with the ticket are typically not transferrable.

Yes, you will need to display your parking pass on your dashboard for the duration of the time you are parked in the structure.

Please email tickets@ptglive.com for more information.

• No. The Pabst Theater Group is not affiliated with the parking structure located beneath our building.
• Our vouchers cover parking within the structures at MAC Structure at 777 N. Milwaukee St. (for Pabst Theater shows) and the Gimbels Structure at 555 N. Plankinton Ave (for Riverside Theater shows).

To add parking to an existing ticket order, please visit the event page on our website and select the parking pass option. Display the parking pass on your dashboard when parking.

Please contact us at tickets@ptglive.com for more information.

Yes, however you will need to return to your vehicle prior to the show start time. You will need to display your parking pass on your dashboard upon entry of the structure for the duration of the time you are parked.

Yes – please email us at lostandfound@ptglive.com along with your name, item details, and the show/venue it was lost at and we will try to reunite you with your belongings. Lost items will be held for no longer than 30 days. We are not responsible for lost or stolen items.

Video cameras, monopods, tripods, audio recording devices, and cameras with telephoto or zoom lenses, including SLR’s, are not permitted inside any Pabst Theater Group venue at any time. This policy will be strictly enforced. You may use a camera phone or small, point and shoot device, however, cameras of any type may be prohibited from some events altogether.

Flash Photography inside Pabst Theater Group venue is prohibited at all times. Flash photography is not only distracting to the performers, but to your fellow patrons as well.

SMALL PURSES ONLY, PLEASE. PURSES ARE SUBJECT TO SEARCH

To efficiently create a positive and safe experience for all patrons, only small purses (13″W x 4″D x 9″H and smaller) are allowed into the theater and all are subject to search.

All other bags including backpacks and oversized purses are strictly prohibited and bag storage is NOT available at The Pabst, The Riverside, Miller High Life Theatre, Turner Hall Ballroom or Vivarium.

THE FOLLOWING ITEMS ARE PROHIBITED AND ARE NOT ALLOWED INTO ANY OF THE VENUES.

Weapons, knives, laser pens, signs, banners, flags, electronic smoking devices (vapes, Juuls, etc.), oversized bags, self-defense sprays, backpacks, outside food and beverages including water, cans, bottles, alcohol, illegal substances, iPads/tablets, selfie sticks, laptops, professional audio recording devices (unless approved by artist), and any professional photography equipment. The use of vape pens inside the venues are prohibited as well.

PLAN AHEAD: LEAVE YOURSELF EXTRA TIME

Plan to arrive 30 minutes before you want to be in your seat to allow time to go through our security check. Please leave large bags at home or in your car.

We are not responsible for any personal property that is lost, stolen, or damaged.

Thank you for helping to make all of our events efficient, enjoyable and safe for all.

Our bars at the Pabst, Riverside, Miller High Life Theatre, Turner Hall, and Vivarium begin serving when doors open at any given show. Drinks are sold throughout performances. And yes, you can bring your drink into the theater with you. We do not serve food on-premise.

Yes, the Pabst Theater Group aims to provide comfortable and accessible seating for all of our guests. Please visit our ADA overview page, email us at tickets@ptglive.com or call the box office directly (414) 242-8200 for assistance with accessibility needs.

We’re able to accommodate disabled patrons at all of our shows. All of our venues have accessible entrances, accessible seating options and elevators or ramps. Email us at tickets@ptglive.com for assistance.

View our Accessibility/ADA page.